Complaints & feedback
If something hasn't gone the way it should, we want to hear about it and put it right.
1. Talk to us first
In the first instance, please contact Brody directly on 0459 271 631 or brody.baker@fundifinance.com.au. Most concerns can be sorted out quickly with a conversation. We'll acknowledge your complaint and work with you toward a fair resolution.
2. Internal dispute resolution
If we can't resolve things straight away, your complaint will be escalated through the internal dispute resolution process of our licensee, Mortgage Specialists Pty Ltd (Australian Credit Licence 387025). You'll be kept informed and given a written response within the timeframes required under ASIC's standards.
3. External dispute resolution (AFCA)
If you're still not satisfied, you can refer your complaint - free of charge - to the Australian Financial Complaints Authority (AFCA), an independent external dispute resolution scheme. AFCA can be contacted at afca.org.au, on 1800 931 678, or at GPO Box 3, Melbourne VIC 3001.
We take every concern seriously and treat all feedback in confidence.
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